Devices, automation among Gartner predictions

By Nathan Luck

Gartner’s latest report outlining its 2011 predictions for IT organisations and users has focused on transparency as a growing priority for IT.

The report, titled ‘Gartner’s Top Predictions for IT Organisations and Users, 2011 and Beyond: IT’s Growing Transparency’, focused on how the shifting role of IT will affect economies, governments, businesses and individuals.

“As organisations build plans for the years ahead, IT is challenged by tight scrutiny regarding cost, growth opportunities and risk. All parties expect greater transparency, and meeting this demand requires IT to become more tightly coupled to governance and business control,” Gartner said.

In the report, Gartner has predicted a huge growth in the use of personal devices and tablets by enterprises, with 90 per cent of organisations expected to support corporate applications on personal devices by 2014, and 80 per cent of businesses supporting a workforce using tablets by 2013.

“Enterprises will no longer be able to standardize on one or a few corporate mobile device platform, but instead will have to support a variety of mobile platforms,” the report said. “Organisations that do not support personal devices and fail to set and enforce policies will experience an increased number of security exposures and incidents.”

Gartner also said that while media tablets will become commonplace, they will not be used as a primary device, but as a supplement to the use of another where “its convenience offers distinct benefits”.

IT is also expected to have an increasing impact on business revenue and value.

By 2015, Gartner predicts in the report, new revenue generated each year by IT will determine the annual compensation of most new Global 2000 CIOs.

“Four initiatives – context-aware computing, IT’s direct involvement in enterprise innovation development efforts, Pattern-Based Strategies and harnessing the power of social networks – can potentially directly increase enterprise revenue,” the report said.

Also by 2015, Gartner expects that most external assessments of enterprise value and viability will include explicit analysis of IT assets and capabilities.

“IT will continue to have an increasing impact on business performance, competitive advantage, risk management and transparency, and enterprise ability to merge, acquire and partner. Methodologies for external assessment of IT assets and capabilities need to broaden to reflect IT’s contribution to business viability and success.”

Another prediction is for tools and automation to eliminate 25 per cent of labour hours associated with IT services by 2015.

By using these tools, resources are expected to be freed up from repetitive, low-value tasks such as gathering in favour of higher-value activities such as gaining insights from data and recommending appropriate actions.

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