During times of significant disruption and uncertainty, it’s essential for organisations to maintain business process efficiency as well as communication with customers and team members. With more companies making the necessary transition to a remote workforce, it’s changing the way accounts receivable (AR) teams work.
Today’s unprecedented situation has had a direct impact on businesses and their ability to manage their AR process and collect cash. As a credit and collections manager, your job is to preserve cash flow and provide the same service level to customers.
We’ve compiled seven tips to help you adapt your collections strategy, continue collecting cash, take care of your customers, empower your team, and come out on top (without being impacted too severely).
Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their procure-to-pay (P2P) and order-to-cash (O2C) cycles. Used by more than 6,000 companies worldwide, Esker’s solutions incorporate technologies like artificial intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally.
Esker operates in North America, Latin America, Europe, Australia & New Zealand, and Asia Pacific with global headquarters in Lyon, France, and U.S headquarters in Madison, Wisconsin.