Football leader chooses SuccessFactors


Melbourne Rectangular Stadium. Photo: iStockphoto

City Football Group, owner of international football clubs including Manchester City, New York City FC, Melbourne City FC and Yokohama F. Marinos, has implemented SAP SuccessFactors human capital management (HCM) solutions to manage its growing global workforce.

As it expanded with new clubs on different continents on board, City Football Group moved to implement an advanced human resources information system to empower employees with self-service and collaboration tools.

“As an international sports brand with teams in multiple markets, ensuring that all of our employees feel invested in our overall success is a top priority for our organisation,” said Andy Young, CFO, City Football Group. “The implementation of SAP SuccessFactors solutions has helped us simplify and consolidate our HR processes. By giving employees the mobility and flexibility to access the system from anywhere and on any type of device, we can communicate and engage with our people all over the world in new and dynamic ways.”

The group implemented SuccessFactors Employee Central, the Performance & Goals solution, and the SAP Jam social software platform.

Together the portfolio of SuccessFactors solutions transformed the group’s data in a single structure, and standardised performance management and calibration processes across geographies, with performance reviews now managed through an interactive online portal that is universal across location. Using SAP Jam helps employees stay engaged and up-to-date on the latest football and company news as well as collaborate and contribute to a range of community initiatives.

“As businesses continue to rapidly expand their footprint across the globe, they add additional layers of complexities for all functions, not the least of which is HR,” said Mike Ettling, president of SAP SuccessFactors.

“Our cloud-based HCM solutions help ensure they can simplify and standardise. We are a leader in offering deep global and local capabilities, while at the same time delivering an awesome user experience that lets people get done what they need to do easily from a mobile device, as well as stay connected to one another to help them collaborate in real time. By keeping its people at the heart of the organisation, no matter where they are in the world, City Football Group wins on and off the field.”

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