By Elizabeth Kelleher
A survey of IT service managers conducted at last month’s IT Service Management Forum in Melbourne has found that over a third plan to increase their IT budgets over the next 12 months.
According to the survey, which was conducted by Applaud, key drivers for investment in IT service management include a focus on data centre management, service desk infrastructure, asset management and cloud management.
Within these segments, 44 per cent of organisations will channel investment into systems management, while 38 per cent plan to invest in operating systems and SOE development. 37 per cent of the survey’s respondents also indicated that they plan to invest in virtualised infrastructure.
Ricci Danieletto, managing director of Applaud, said that with IT budgets on a robust footing, “the survey suggests vendors will need to ensure that they have the skills to provide and service solutions which add value in a whole host of areas, from virtualisation and storage to project and systems management”.