Three years ago, the Australian Government Shared Services Centre became the first customer for the SAP HANA Enterprise Cloud service in Canberra. Today, another agency with a nationwide scope is seeking cloud solutions for its processes.
ZDNet reports that the Australian National Disability Insurance Agency (NDIA) has announced that the National Disability Insurance Scheme (NDIS) will be moved from the Department of Human Services-hosted SAP CRM to a cloud platform.
Previously, the core operations of the NDIS uses the IT platform that is operated and supported by the Department of Human Services (DHS). The DHS also hosted an SAP CRM solution. The primary purpose of the CRM solution was to record personal details and budget information – basically, all information on the participant, which needs to stay within Australia and not transferred or accessed outside of the country.
In a request for tender (RFT), NDIA indicated that registered providers are also utilising the present solution in claiming products or services. These claims are given to participants who are then reimbursed by the NDIA.
Additionally, the RFT has also pointed out various factors that impacted the move. The agency noted the increased need to offer more business capability for areas such as campaign management, case management, and event management.
They have highlighted in the RFT taking responsibility for its engagement with the stakeholders and ensuring that accessibility is prioritised across all NDIA interactions. They have also stated that they are expecting the need for ‘non-core business capabilities will increase over time.
NDIA said that the current SAP platform being used offers limited support for the ‘non-core’ business capabilities needed, which led to the decision to move to a cloud platform that will cater specifically for the said purpose.
Another expectation, according to the NDIA, is the future integration between the DHS SAP platform and the new cloud platform that will allow seamless information between the solutions. But, the NDIA also clarified that they are only seeking subscription to the cloud platform, which is not intended to configure or integrate services for NDIA’s business requirements at present or in the future.
They have also stated that the subscription term they are seeking is for a minimum of one year to a maximum of three years, including extension options of up to five years.
Despite these requirements, the chosen specialist may work with NDIA in developing a roadmap for potential applications that may be deployed on the platform in the future. They will also be required to have a federal government clearance issued by the Australian Signals Directorate (ASD) Certified Cloud Services List (CCSL).
The National Disability Insurance Agency also indicated in the RFT that the chosen tenderer needs to participate in a “cloud platform verification activity,” which can last up to two months. This process will help identify whether the bidder can deliver solutions that will meet its current and future needs.
The agency has also requested that the successful tenderer must be the original software provider. Exceptions will only be given if representatives will be present.
The tender will close on the 13th of December, and the contract will be awarded and signed starting on the 27th of March. 2020.