New industry solution for public sector social services

By Elizabeth Kelleher

SAP AG has released the SAP Social Services Management for Public Sector package, which is designed to help government agencies administer and approve monetary benefits as they relate to social services.

According to SAP, the solution streamlines administrative processes and workflows between the front and back office to help staff at the federal, state and local level allocate social benefits in a more targeted manner.

The solution automates complex resourcing and payment processes, providing a single integrated view of the payment recipient to help ensure the right intervention is delivered at the right time.

When an applicant fills out a request form, it is automatically entered into the system and displayed in the user interface for the case worker.

After automated checks, the software makes recommendations for further processing steps, requests necessary clarifications to the information provided or suggests rejection based on user-defined parameters.

When the requested information has been checked and approved, the solution generates a ‘service plan’ that documents the social services awarded and delivers a ‘service overview’ that details the type, amount and period for approved monetary or non-monetary services for the respective social program.

Once a case worker has approved the service plan, the case is validated and payment is triggered to the applicant.

“Public budgets, particularly with sinking revenues and increasing demands, still have to provide the full scope of services from the social security systems to their citizens whenever they are needed,” said Jens Romaus, senior vice president, Global Public Services, SAP AG.

“With our new software solution, we are continuing to help public administrations more effectively apply their budgetary resources through increased case handling efficiency, greater transparency and quicker decision-making,” he said.

“At the same time, more productive administrative processes open up greater room for individually shaping the care and supervision of cases for individual citizens.”

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