User experience management (UEM) software provider, Knoa Software, will support SAP HANA, SAP Fiori apps and SAP SuccessFactors solutions with the new version of its flagship solution.
SAP UEM by Knoa 7.2, launched at last week’s SAPPHIRE NOW event in Orlando, will enable customers migrating to SAP’s S/4HANA or SuccessFactors HCM Suite to access user analytics for a broader range of operating environments, including end-user devices, browser configurations and business applications. The solution’s support for the SAP HANA database means that it can now be integrated into the customer’s migration strategy to a SAP HANA-based environment, whether on-premise or in the cloud.
“With this release, Knoa reaffirms its commitment to full alignment with SAP’s strategy of digital transformation empowered by SAP S/4HANA,” said Bogdan Nica, vice president of product and services at Knoa.
“We see this as an indispensable tool for everyone migrating to SAP S/4HANA. This version of SAP UEM delivers more flexibility in deployment options and extends the reach of our analytics within the SAP application landscape. We were extremely encouraged by the early success of our beta program, where we saw accelerated deployment and time to value at multiple customer sites.”
Nica said the release will be useful to system integrators and delivery partners to help to accelerate projects, create business cases for follow-on services and provide market differentiation.
Among the new features introduced in the 7.2 version of the software is agentless monitoring, with measurement of end-user adoption and performance across the SAP software landscape enabled without having to deploy an agent on users’ desktops. This feature can be used on the SAP GUI interface for HTML, SAP CRM, SAP SuccessFactors solutions and SAP Fiori apps. Mobile device monitoring will also extend the range of user analytics collected for desktop environments to Android and iOS mobile devices across multiple browser configurations.
The 7.2 release is available to all SAP UEM customers as a standard upgrade.