New version of SAP MaxAttention lowers digital journey TCO


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The latest version of SAP MaxAttention provides organisations with an expanded level of this SAP premium service and personalised support plan to help reduce the total cost of ownership (TCO) for organisations who require simplified guidance during their digital transformation process.

Providing access to an on-site support team, technical expertise, and hybrid support frameworks, the latest version of SAP MaxAttention has been extended to cover evolving business and IT needs across all SAP solutions.

“As businesses embark on their digital transformation journeys, nothing is constant,” said Silvio Bessa, senior vice president and head, SAP MaxAttention, SAP Digital Business Services, SAP. “By enhancing partnerships for SAP MaxAttention through increased collaboration, transparency and solution coverage, we’re able to help our customers create positive, proactive change as opposed to feeling forced to react to the disruption around them,” he said.

To meet both business and IT needs, a team of SAP engineers, service professionals, and managers will collaborate with organisations to review the progress of their digital transformation, address engagement challenges, and provide proactive recommendations based on SAP innovation road maps and best practices.

The new version of SAP MaxAttention provides end-to-end support for all SAP solutions, whether on-premise, hybrid, or cloud, including co-designed solutions and SAP Leonardo technologies. Implementation support is now included for cloud offerings, cybersecurity and compliance guidance, and Platform-as-a-Service (PaaS) preparation.

The service and support plan now enables organisations to choose from three predefined engagement levels to best meet the needs of their specific organisation. Levels range from implementation planning to the design of customised application architectures and each option is scalable to provide targeted, predictable service outcomes.

To meet evolving needs, SAP plans to continue to evolve MaxAttention to help accelerate the adoption of SAP software both in the cloud and on-premise.

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