SAP is building on its current SAP Preferred Care support offering with the launch of the SAP Preferred Success plan.
The plan is an advanced solution built on top of SAP Enterprise Support, cloud edition, and covers metric-driven consumption planning, prioritised incident handling, advanced service-level agreements, new and enhanced usage reporting, best practice guidance, and other resources to identify inhibitors to adoption and business value.
Offered initially for SAP SuccessFactors solutions, S/4HANA Cloud and SAP Hybris Cloud for Customer, customers with a net annual cloud subscription of €20,000 (A$29,350) or higher are able to purchase the support plan, which is offered at a price of 20 per cent of the net annual cloud subscription.
“Incorporating success, adoption, learning and advanced support resources will help our customers to maximise the value of their cloud solutions from SAP and reach new heights for their businesses,” said Jacques Pommeraud, senior vice president, global customer success, SAP. “The SAP Preferred Success plan builds on our technical expertise, experience from helping thousands of customers and dedication to their success. Our goal is to help them successfully consume and run cloud solutions in a simpler and faster way.”
SAP is recommending all public cloud customers adopt SAP Preferred Success moving forward.
“In today’s market, customers are looking for business process improvements, operational assistance and proactive guidance from their support provider,” said Elaina Stergiades, research manager, IDC.
“New services and support offerings like SAP Preferred Success can help IT organizations meet those needs, allowing CIOs and IT managers to address business and IT issues more quickly and efficiently as their hybrid landscapes evolve.”