Under a new integration from Q3 2018, customers of the SAP Preferred Success plan will receive access to SAP’s learning platform.
Via SAP Learning Hub, solution editions, up to five customer administrators will have unlimited access to resources including structured learning journeys and content, SAP Learning Rooms for social learning and live sessions, and 10 hours of access to the SAP Live Access environment for hands-on practice and SAP certification.
“Equipping cloud software project teams with the proper level of training can save customers as much as 10 per cent in deployment time,” said Bernd Welz, executive vice president and chief knowledge officer, SAP products and innovation, SAP SE. “What is even more valuable long-term is that the inclusion of SAP Learning Hub, solution editions, into the SAP Preferred Success plan enables customers to keep their SAP knowledge current and take full advantage for their businesses of the continuous innovation coming with their SAP solution.”
Analyst firm IDC has recently completed a training impact research study, with found that customers across numerous SAP solutions saw seven to 13 times more performance improvement with 27 to 40 hours of training, compared with organisations that provided only minimal training. The research also found that well-trained IT administrators led to a 27 per cent reduction in escalated support tickets, and at least a 20 per cent reduction in support calls. With the appropriate training, implementation teams were also able to save almost a month in implementation time leading to quicker time to value than ever before.
“We’ve seen great results from SAP customers who take advantage of the training and enablement tools offered by SAP Learning Hub,” said Cushing Anderson, program vice president, IT Education and Certification Research, IDC. “Providing clients of the SAP Preferred Success plan even greater access to additional learning and enablement resources, such as SAP Learning Hub, solution editions, empowers customers to get the most benefit from their SAP software investment.”