SAPPHIRE NOW: New version of Knoa UEM to support SAP Leonardo initiatives

user experience management

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Knoa Software has released a new version of its enterprise user experience management (UEM) software, resold as SAP User Experience Management (SAP UEM) by Knoa, to provide support for SAP S/4HANA implementations and initiatives involving SAP Leonardo.

The new release enables customers migrating to S/4HANA to leverage out-of-the-box user analytics for a broader range of SAP applications, including the latest version for SAP Fiori, SAP Business Client, SAP Enterprise Portal and SAP GUI for Windows.

The new version of the solution also has a Knoa software development toolkit to enable extension of the monitoring platform for new application environments, including custom or non-SAP applications, as well as an extension of the analytical platform for custom reporting using third-party BI tools.

The new version also positions Knoa as a key tool for initiatives involving SAP Leonardo, by providing insights into the user experience of the ‘as-is’ system, collecting actual user adoption and behaviour metrics during rapid prototyping, and providing accurate user experience and adoption measurement for business case development.

“These new platform extension capabilities represent our commitment to support an increasing number of companies that want to leverage user analytics across their organizations’ entire SAP software landscape and beyond, for a wide variety of use cases,” said Bogdan Nica, vice president of product and services, Knoa.

“We see a growing market trend of user analytics becoming a strategic organizational asset, used by companies as a best practice for all their critical IT and business transformation projects. Knoa is dedicated to support and accelerate this trend by enabling customer-driven innovation based on our unique technology platform.”

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