The best projects of 2013

As the SAP Customer Awards of Excellence draw closer, we highlight the winners and finalists in last year’s awards.

Nominations in each of the categories were assessed by a panel of judges, which this year included Andrew Barkla, president and managing director of SAP Australia and New Zealand; Conrad Harvey, group general manager IT, Coles Group; John Ansley, then-president of supply chain solutions and chief information officer, Linfox; Owen Coppage, chief information officer, AGL; and Martin Burke, head of service delivery for SAP Services ANZ.

Entries were judged against the following criteria:

  • Out of the box thinking or a unique way to solve business problems using SAP technologies or processes,
  • Projects measureable on financial metrics which have exceeded internal hurdle rates, delivered return on investment and driven growth or achieved efficiencies in their business,
  • Upgraded their SAP technologies,
  • Strong relationships with the implementation partner, technology providers and SAP,
  • Effective use of available resources,
  • Ability to understand and adapt to changing market conditions,
  • Achievement of set business objectives,
  • Innovative use of new technologies,
  • Creativity and originality, and
  • Mission critical application to the client’s business.

Up to three winners were named in each category.

Best Run Analytics

Aurizon Acache and SAP Australia
Pegasus Program SAP EH&S Environment Health and Safety Management System Implementation

AGL and Tata Consultancy Services
Data Intelligence Program – SAP HANA

Optus and NTT DATA Business Solutions & NXG
Optus is currently undertaking multiple initiatives across the reporting and analytics space. These initiatives are being underpinned by the implementation of SAP BW on HANA and SAP Business Objects as part of Project Spinnaker. While Project Spinnaker is targeted to improve data latency and response time for users as well as increase in granularity of data and refresh times, it has also provided the opportunity to improve the formatted and analytical financial reporting. As part of Project Spinnaker, training has also been given to the Optus team on the technical aspects of the SAP BW and SAP BOBJ solutions. With ongoing need for support to implement governance and design of the financial report development project, NTT DATA Business Solutions continued to support Optus through this process and helped to develop a design and implementation plan to achieve the desired end state.

Adrian Paino, client lead for Optus, says: “The implementation has resulted in a dramatic improvement in quality and timeliness of reporting as well as the opportunity to transform the work performed by the finance team towards greater decision support, agility and forecast accuracy.”

Best Run Business Applications – Enterprise Asset Management

FPG Group and Right Connect
3D Manufacturing Assembly Instructions

Telstra and Fujitsu
Telstra Spares Solution


Best Run Business Applications – Enterprise Resource Planning

Newcrest and Accenture
Newcrest – Ness Program

Metcash and UXC Oxygen
Mitre10 ERP Implementation

Australia’s Metcash Trading Ltd partnered with UXC Oxygen to successfully implement an SAP ERP system for its Mitre 10 business, helping the parent organisation reduce risk, and improve automation and visibility across the Mitre 10 network.

“It was a true team-based effort with everyone pitching in to get the job quickly and efficiently,” says Robert Morris, project and support manager – finance systems at Metcash.

Business challenges for Mitre 10 included an ageing financial system that was out of maintenance and unstable; existing rebates that were calculated manually using spreadsheets – a time-consuming and error-prone process; and a lack of transactional automation that hindered smooth day-to-day running of business and prevented Metcash from gaining a true picture of the financial performance of Mitre 10.

“Thanks to the SAP implementation, we now have total visibility across the Mitre 10 business. We have eliminated risk and created a platform for future innovation,” says Morris.

Business benefits include automated rebate management that has helped reduce revenue leakage and removed time-consuming manual processing; improved interfacing of line of business systems with new SAP financial software; and adoption of the existing Metcash SAP finance-related business processes, leveraging the previous investment made in SAP.

Goodman Fielder
Project NexGen

Goodman Fielder, Australasia’s leading listed food company, delivered its multimillion-dollar Project NexGen in three years with the help of 250 people.

The huge project involved implementing SAP across Goodman Fielder’s Dairy, Meats and Baking businesses in Australia and New Zealand, as well as implementing a centralised shared service function encompassing accounts receivable, accounts payable, master data and payroll.

Shane Moore, ERP director at Goodman Fielder and NexGen’s program director, says, “The main reason that the project was so successful, apart from good planning and governance, was the incredible team that we had from start to finish. Their focus, dedication, and determination to deliver business excellence was always at the forefront of every team member’s mind. This award, after a three-year implementation journey, justifies the gargantuan efforts that the entire team brought to the table. I commend each and every one of them.”

Best Run Business Applications – Enterprise Resource Planning with Channel

Top Energy and Soltius NZ

Top Energy Limited is the local electricity generation and lines network company which supplies 30,000 electricity consumers in the Mid and Far North of New Zealand’s North Island. All the work Top Energy is involved with requires increased levels of information and improved processes, for their efficient and timely delivery.

To meet this demand, Top Energy implemented an SAP Business All-in-One solution covering Finance, Projects, Maintenance, Procurement, Sales, and HR, and discontinued Navision and home-built systems. This installation was completed within a six-month timeframe and was delivered on time and within budget.

Top Energy IT manager, Gordon Ramsay, says as a result of the implementation, the company now has vastly improved visibility of their business.

“The end result is that we can rely on the data as there is no need to enter the same data at different points. Having all asset data held in a centralised system integrated with procurement and financial information allows cross-functional reporting, providing management with a single view of the truth, and a single integrated system has reduced the number of databases that Top Energy needs to maintain and keep in sync.”

Proform Plastics and UXC Oxygen
SAP BAIO Implementation Project Transform

UXC Oxygen completed a successful implementation of SAP Business All-in-One for growing New Zealand manufacturing firm Proform Plastics, providing the company with a single, integrated business system.

Proform Plastics wanted to remove the need to store data in spreadsheets and satellite systems, streamline the ‘order to manufacturing’ process and gain improved management reporting.

“We selected UXC Oxygen because of how well they understood our business, the quality of resources it had available and its breadth and depth of experience,” says Josh Payne, financial analyst, Proform Plastics.

“Thanks to the new system, we are able to get better visibility into how our business is operating and put more focus on planning and performance management.”

Business benefits for Proform Plastics include a comprehensive, integrated view of all business functions; improved cost and profitability monitoring and management reporting; and improved production reporting, providing up-to-the-minute information on how orders are progressing on the shop floor.

Best Run Business Applications – Human Capital Management

Australia Post
Retail Time & Attendance Project

The MAC and Daya Dimension Global
The MAC – HRIS Transformation

Incitec Pivot and Presence of IT
Incitec Pivot SuccessFactors Recruitment Management

Incitec Pivot Limited (IPL) partnered with Presence of IT to successfully implement SuccessFactors’ Recruitment module across its Australian and Indonesian operations.

The industrial chemicals manufacturer, which supplies the agriculture and mining industries, was looking to implement a new recruitment solution that would integrate into its existing SAP system to effectively manage both permanent and contractor recruitment.

“The new solution allows IPL to manage both external and internal recruitment activities, including the on-boarding and off-loading of contractors, and the on-boarding of employees. It also ensures risks relating to contractor management are minimised and the solution has also delivered improved process efficiencies,” says Debbie Shagam, head of human resources, IPF, recruitment and HRSC.

“Because it’s implemented as an offsite service there is no requirement for onsite hardware, software or dedicated systems support. The overall benefits to the business speak for themselves. We have been very pleased with the way in which Presence of IT has managed this project.”

Presence of IT chief executive officer, David Brookes, says there were some challenges during the project as some bespoke configuration needed to be completed around the Contractor Management Solution, which was not included with the Recruitment module.

“However, our team worked closely with IPL to get the solution in and ‘live’ in just four months. It was completed on time, within budget, and with minimal disruption to the customer,” he says.


Best Run Business Applications – Sales, Service and Marketing

AGL and Accenture Australia
My AGL IQ Energy Management Portal – leveraging SAP SMA and HANA

AGL Energy is the first energy company globally to implement SAP’s Smart Meter Analytics, leveraging the SAP HANA in memory database technology, for the launch of its state of the art online energy reporting tool, My AGL IQ.

Custom built and implemented by Accenture and SAP, My AGL IQ is a customer-facing energy efficiency solution to help AGL consumers better understand and control their energy usage, empowering them to use less energy and save money.

A flexible and scalable platform, My AGL IQ supports AGL’s broad customer base and functionality requirements, whilst keeping all AGL customer data within Australia.

“By leveraging SAP Smart Meter Analytics and HANA, My AGL IQ provides AGL customers with unmatched capabilities that allow them to track their energy usage, conduct usage comparisons, create savings goals, track progress towards these goals and prevent bill surprises,” says Ann Burns, Accenture APAC utilities lead.

PaperlinX and Clarity Consulting Group Australia
Integrated Customer Management Solution – ICMS

Paper and communication materials merchant PaperlinX is under constant pressure to drive growth in diversified activities, whilst maintaining its focus on increased efficiency and margin improvement across its operations.

To streamline its customer and sales order management processes, the company chose Clarity Consulting Group to implement an integrated customer management platform comprising SAP solutions for e-Commerce, mobility and search and classification. The results of the project have been improved customer engagement and enhanced sales staff productivity through self-service sales order management capabilities, available 24×7; standardised and easy-to-use sales order processes accessible across a range of technologies; and fast and flexible access to PaperlinX’s multi-dimensional product catalog using a high performance, scalable, cross-platform search engine.

“PaperlinX and Clarity worked as a single team to deliver a standardised Integrated Customer Management Solution (ICMS) across PaperlinX’s diverse businesses that provides its customers and staff with a consistent multi-channel experience to maximise efficiency and support its growth in diversified activities,” says Dennis Michael, managing director, Clarity.

DB Breweries and UXC Oxygen
myDB Customer Portal Implementation

New Zealand-baser brewer, DB Breweries, was the first in the Asia-Pacific to implement a customer web shop for its beer and other merchandise using SAP’s new Web Channel Experience Management solution.

The solution has provided a rich web experience for users and makes e-commerce easier to manage for both the vendor and the customer.

“The project leveraged DB’s existing investment in SAP into a new area of customer relationship management functionality, which is already providing a solid return on investment,” Dan Gilbert, sales director, DB Breweries, says.

Click here to read a case study on this project, first published in the Winter 2013 edition of Inside SAP.

Best Run Business Applications – Supply Chain Management

Brady Australia and Icon Integration
Brady WMS Project
Click here to read a case study on this project, first published in the Winter 2013 edition of Inside SAP.

Linfox and FourPL

Linfox Transport Management System


Best Run Business Applications – Finance

Fonterra and NTT DATA Business Solutions
BuFFS Decommissioning Project

Fonterra was looking to replace their 17-year-old in-house written budgeting and forecasting system (BuFFS) with an integrated SAP budgeting and forecasting application. The SAP system was chosen as it proved to be a great strategic fit with their system currently in use, following Fonterra’s recent full deployment of SAP modules to Operations – NZ Milk Products business unit. Replacing BuFFS meant furthermore a seamless master-data relationship between planning and underlying ERP systems, an enhanced ability to leverage off the SAP ERP system data integrity as well as a move towards a single version of financial and operational data.

Warren Hanna, Reporting Analyst, Fonterra Co-operative Group says, “The implementation of the BPC10 planning tool for Fonterra Operations – NZ Milk Products has been an extremely successful project due to the flexibility and attention to detail throughout the project life cycle delivered by the entire project team. The strong technical capability delivered by our SAP Partner, NTT DATA Business Solutions, combined with the enthusiasm and commitment from business representatives (keeping the consultants on their toes and thinking outside the box) – created a dynamic and fast paced project environment.

“An approach of using prototype models – right down to menus & input screen layouts – during the blueprint / design phase was adopted that could be used as demonstration tools to the business right throughout the project. This resulted is a series of smaller ‘user-acceptance’ signoffs which had a twofold impact… it enabled the project to keep moving at pace and gave users very early exposure to the finished product which shortened up the deployment time,” says Hanna.

“Our ‘extreme’ testing methodologies were also a key success factor, with the approach taken to treat both the Development and QA environments with the same respect as the production environment… with large volumes of data loads and continual reconciliation processes that ensured delivery of a finished product that hit the mark,” says Hanna. “Users of the new model are very impressed at the ease of use, master data integrity, visibility of calculated results, and integration with the underlying R3 ERP platform – which has allowed them to drive consistency in planning data quality across the large number of operating sites in the model.”

Department of Sustainability, Environment, Water, Population and Communities and NTT DATA Business Solutions
SEWPC Environmental Water Management System – EWMS Project

The Commonwealth Environmental Water Office owns and manages over 1.6 gigalitres of water entitlements for the Commonwealth valued at over $1.8 billion. The Department has recognised the need to update the Commonwealth’s water register system from prior MS Excel workbooks, to better handle the growing water portfolio and the requirement for a management system to assess, administer and track water use, as well as monitor the associated environmental outcomes.

Given the current SAP landscape within SEWPC and the solution fit, NTT DATA Business Solutions with SEWPC, developed and implemented an Environmental Water Management System (EWMS) incorporating an upgraded Environmental Water Holdings database (EWHD) on the Department’s SAP platform, which met the key criteria for Water Accounting as well as the low solution maintenance requirement.

“The solution is certainly an innovative one, it effectively uses an SAP Finance solution for Water Accounting. As far as we are aware, this has never been attempted before globally. The implementation has resulted in enhanced, efficient and automated system capabilities which reduced the dependency on Excel models; converted the existing water register into one comprehensive database,” says Scott Foley, NTT DATA Business Solutions’ branch manager for ACT.

“Basically moving to a ‘single source of truth’, with facilitated maintenance, content updates, data cross checks and validation, as well as reduced processing times for data collection. Information can be searched for and viewed in real-time to provide a comprehensive view of water availabilities within and across water years, usage and locations”, says Scott Foley, NTT DATA Business Solutions’ Branch Manager for ACT.

Dulux and UXC Oxygen
Financial Supply Chain Management Project
DuluxGroup lacked centralised and common collection and credit management processes between its Australian and New Zealand companies. The company enlisted UXC Oxygen to implement SAP’s Financial Supply Chain Management (FSCM) solution. The business challenges for DuluxGroup and UXC Oxygen included bringing all DuluxGroup’s collection and credit management processes into SAP FSCM; better integrating finance with the day-to-day operations of the business; accelerating settlement processes with customers; and moving from a paper-based tracking system with little visibility to an integrated solution for real-time reporting and analysis.

“We have gained a number of extremely pleasing tangible and intangible business benefits thanks to UXC Oxygen’s on time and on budget implementation,” says Jonathon Thorpe, ERP/BI manager, DuluxGroup.

These benefits include time savings of the equivalent of 3.5 FTE across the Australian and NZ credit teams; invoice and statement printing and mailing cost reduction as customers are re-educated to access these documents from the digital platform; and improved employee satisfaction as staff are repositioned to skills-based work.


Best Run Database and Technology Platform – Database

Australia Post

Information Management Foundation


Best Run Database & Technology Platform – Application Development and Integration

Office of State Revenue, Queensland Treasury & Trade and UXC Oxygen
Royalties eBusiness Solution

Fortescue Metals Group

E2E Maintenance Cycles using latest SAP ALM tools



Metcash and BluLeader
Australian Liquor Marketers – ALM CRM and Mobility

Parmalat and BluLeader
The Perfect Store Sales Automation Tool Phase 1

Australian Wool Exchange and Icon Integration

Live Mobile Trading Insight Portal  


This article was first published in Inside SAP Summer 13/14.

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