Virtustream LLC Releases New Services for SAP Applications


Virtustream, which recently converted into a limited liability company, is the developer of xStream®, a single interface, SaaS management platform that facilitates integrated solutions for IT organisations and cloud service providers to experience high-quality enterprise-class applications.

Virtuestream LLC, an enterprise-class cloud company and a subsidiary of Dell Technologies, has been offering a wide variety of personalised services that supports every stage of a customer’s migration to the cloud. Specifically, Virtuestream’s xStreamCare Services’ comprehensive suite of professional and managed services help customers migrate applications to the cloud by leveraging the company’s decade-long experience, automation, end-to-end processes, and deep technical expertise in migrating and managing mission-critical SAP applications.

Now, to ensure maximum up-time for businesses’ most critical SAP applications, Virtuestream has launched Managed Availability Services, an add-on to the existing xStreamCare services portfolio. The complementary services provide end-to-end support – from migration to management – for customers’ SAP applications on the Virtustream Enterprise Cloud.

On top of the current availability service-level agreements (SLAs) for both infrastructure (99.999%) and applications that optimise SAP applications, customers hosting their SAP applications on Virtustream’s cloud can now improve their application up-time SLA from 99.9% to an impressive 99.95% with Managed Availability Services.

Matt Eastwood, industry analyst and Senior Vice President, Enterprise Infrastructure, Cloud, Developers, and Alliances at IDC commended:

“There are very few cloud companies that can offer the technology stack and deep expertise necessary to deliver 99.95% availability for mission-critical applications.”

“That amounts to just a few hours per year of down-time. As cloud vendors continue to innovate and dial into the real-world requirements of enterprise customers, it’s services like these from Virtustream that will truly stand-out for customers with business-critical workloads in data-intensive sectors like banking and finance, retail, healthcare, manufacturing, oil and gas, higher education and research.”

Rob Scott, Vice President of Professional and Managed Services at Virtustream stressed that enterprise customers across all industries recognise the company’s experience from its thousands of SAP migrations, deep expertise, and proven methodologies.

“We’ll continue to broaden our SAP services portfolio and enhance our cloud platforms to deliver the solutions that our customers require for their complex IT environments,” Scott said.

Securing Mission-Critical Applications

Complementary to xStreamCare Services’ portfolio that helps customers modernise their mission-critical applications in the cloud and includes personalised, white-glove services for planning, migration, integration, and optimisation, the Managed Availability Services extends the broad choices available for customers running on Virtustream’s cloud. This ensures customers’ applications can deliver the highest levels of business value attainable.

The Managed Availability Services increases application availability that helps reduce the costs and business risks associated with planned and unplanned downtime. 

Delivered as managed service, this turn-key solution ensures maximum up-time for an enterprise’s most critical SAP applications by combining deep application-aware monitoring with automated failover capabilities. By actively monitoring the entire SAP environment, including servers, storage, operating system, network, databases, and applications, the solution will be able to promptly identify and resolve issues. 

Leveraging best-in-breed SAP technologies such as SAP HANA system replication (HSR), the new Managed Availability Services offers the following benefits to customers:

  • Superior protection against hardware and software failures
  • Potential of near-zero planned downtime
  • Cohesive, end-to-end approach for each stage of the journey for a one-hand-to-shake experience

The service consists of clustering software licenses and the planning and deployment of a cluster, including provisioning, installation, and configuration.

Know more about Virtustream’s Managed Availability Services here.

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